Scaling Smarter — How an E-Commerce Leader Future-Proofed Its Growth with Oracle & RalanTech
Share this article
A largest global logistics services company, faced several challenges:
Manual Processes: Much of their operational processes, including order tracking, invoice generation, and shipment management, were manual and time-consuming.
Data Silos: Information was scattered across various systems, leading to data silos and a lack of a unified view of their operations.
Inefficiency: The company lacked a real-time overview of the status of shipments and inventory, leading to inefficiencies in managing transportation and supply chain.
Customer Experience: Customers desired more transparency and real-time updates on the status of their shipments.
Client decided to implement Salesforce Platform Cloud to create a customized solution for their logistics and supply chain management needs.
Custom App Development: Salesforce Platform Cloud allowed our Client to develop a custom application for order management, shipment tracking, and inventory control.
Integration: The platform was integrated with their existing systems, including their transportation management system (TMS), warehouse management system (WMS), and customer relationship management (CRM) system, to consolidate data into a single interface.
Real-time Tracking: They used Salesforce’s real-time data capabilities to provide customers with instant access to shipment status updates via a customer portal and a mobile app.
Automation: Workflow automation was set up to streamline various processes, such as order processing, invoice generation, and inventory replenishment.
Analytics and Reporting: Salesforce’s analytics and reporting tools enabled our Client to gain insights into their operations, monitor key performance indicators (KPIs), and identify areas for improvement.
Efficiency Gains: Automation and real-time tracking reduced manual effort, resulting in a 25% increase in operational efficiency.
Data Consolidation: Integration of various systems and data sources provided a unified view of operations, leading to better decision-making and a 30% reduction in data errors.
Customer Satisfaction: Real-time shipment tracking and improved transparency led to a 20% increase in customer satisfaction and loyalty.
Scalability: The flexible nature of Salesforce Platform Cloud allowed our Client to adapt and expand their system as their business grew.
Cost Savings: Improved efficiency and reduced manual processes led to a 15% reduction in operational costs.
By implementing Salesforce Platform Cloud, our client significantly improved their logistics and supply chain management. The custom application, integration, real-time tracking, and automation streamlined operations, resulting in greater efficiency and improved customer satisfaction. The company also realized cost savings and now had a scalable solution to support their growing business.
RalanTech is specialized in database managed services. We are passionate about leveraging cutting-edge solutions to drive innovation, efficiency, and growth for our clients.
Copyright 2024 | All rights reserved.
Disclaimer: “All trademarks used are the property of their respective owners, and their use here does not imply endorsement.”
Join thousands of professionals who rely on our newsletter for insights that drive real growth. Signup now and stay informed, inspired, and ahead.
